Support

Contact our technical support

Frequently Asked Questions (FAQ)

How does Eskaller work?

THE Eskaller acts as an advanced security gateway, using firewall and network management technologies to protect, optimize, and manage data traffic across an IT infrastructure. It analyzes incoming and outgoing traffic to detect and prevent threats, while providing features such as VPN, access control, and load balancing.

What problems does Eskaller solve?

THE Eskaller is designed to solve a range of IT challenges including security vulnerabilities, head office-branch connectivity, complex network management, insecure remote access, and performance inefficiencies. It helps prevent cyberattacks, simplify network administration, improve connectivity, and overall performance.

What are the benefits of Eskaller?

The main benefits of Eskaller include robust data security, parent-branch connection, centralized network management, improved performance and reliability, and easy scalability. It also promotes secure remote work and operational efficiency, allowing businesses to grow in a protected manner.

What are the main features of Eskaller?

The main features of the Eskaller include advanced firewall, secure VPN, automatic failover, web content filters, centralized management through an intuitive dashboard, and support for multiple internet connections for load balancing.

What are the requirements for using Eskaller?

To use the Eskaller, you must have a compatible network infrastructure and RouterBoard (RB) devices for hardware implementation. Additionally, you need administrative access to the network to configure security policies and features as needed.

How do I get started with Eskaller?

To start using the Eskaller, contact Forte Security's sales team to purchase the solution and schedule an installation. Forte Security's technical team will assist with the initial setup and customization of the system to meet your company's specific needs.

What support options are available?

Forte Security offers comprehensive technical support for the Eskaller, including remote assistance, detailed documentation, and a helpdesk service to resolve questions and issues. Advanced support plans with proactive monitoring are also available.

How can I get in touch?

To get in touch, you can send an email to [email protected], call (55) 3347-1831, or use the contact form available on the official Forte Security website.

Is Eskaller compatible with other platforms/systems?

Yes, the Eskaller is designed to be compatible with a wide variety of platforms and operating systems, facilitating integration with existing IT infrastructure and supporting a smooth transition to its implementation.

What security measures are implemented?

The security measures of the Eskaller include advanced encryption, two-factor authentication, custom security policies, network isolation, intrusion detection and prevention, and continuous threat monitoring to protect against a wide range of cyber vulnerabilities.

Need to help? Contact our technical support right now!

(55) 3347-1831

en_USEnglish